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    Nobody wants to waste time trying to understand wordy, jargon-filled documents, and nobody thinks kindly of the people              who write them. We train writers to put themselves in their customers’ shoes, and to ask ‘How would I feel if I received this            and what would I think of the organisation sending it?’

Training objectives

This course is designed to give delegates the skills and awareness they need to:

• recognise some of the traps a writer can fall into
• understand the features of a plain-English style
• understand the importance of plain English in caring for customers
• realise how important writing style is in projecting an image of themselves and their organisation, and
• avoid wasting time by getting their message across first time and using a style and tone appropriate for the intended audience.

The course covers the following.

• Introduction to the course
• Is the information as clear as possible?
• Is the style appropriate for the audience?
• Shortening sentences
• Suggestions for clear writing
• Being active about passives
• Righting some writing wrongs
• Revealing hidden verbs
• Using lists
• Setting out and organising good letters
• Planning and drafting a complete letter

The course costs £100 + VAT. You complete it on a password-protected website. You will have unlimited access to the course for two weeks.

Ordering a Plain English letter writing online course

We can accept payment with the following cards.