Financial jargon

Plain English Campaign are supporting the campaign from Consumer Focus Wales (opens a new window) to get rid of financial gobbledygook.

Chrissie Maher says, “It’s disgraceful that banks and insurance companies have such a hold over us through their use of language. Often it means the customer is left with little clarity, and all the responsibility. Terms and conditions, credit-card agreements, overdraft letters - they might as well be in a foreign language. English is my first language and I struggle with this financial gobbledygook. Goodness knows how anyone with English as a second language can cope.”