Pat on the back 2016

SSE – energy bill template

Earlier this year, SSE tried to help ease customer confusion on energy bills by designing an easy-to-use template. The new design was a result of a year-long research project with help from consumers, Citizens Advice and the Design Council.

The design clearly splits the key relevant information into three bubbles which show an amount for electricity and gas, and also a total amount. The bills also show how customers can pay less, what tariff they're using and comparison boxes showing how much gas and electricity they've used.

SSE’s template is exactly what we need. We regularly hear complaints about unclear energy bills and how confusing bill charges are.

Well, we now have an excellent example of a clear, comprehensive bill template. The energy companies not making use of it or following its lead have even less excuse for confusing their customers.

Copyright © 2017 Plain English Campaign. All Rights Reserved.

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